FAQ

GENERAL  

Sad face, the item I want is not available 
Oh no, we sometimes sell out of products super fast! Make sure you follow us on social media and subscribe to our newsletter to be the first to know when new stock is available. Alternatively, our awesome retailers might just have the product you're looking for available!

Can I exchange my item if I need a different size?

Absolutely! We have a couple of basic T&C's surrounding this. Just touch base with us at hello@equestrian-collective.com and we will sort it out! 

 Where can I buy or try on E — C?

We are currently looking to sell to stores around Australia, if you want our range in a particular store, please let us know and we will try our hardest to get it there. You can find our current stockist list here.

How can I find out about upcoming promotions or product launches?  
We have exciting news and upcoming promotions to share with youSubscribe to our newsletter in our footer, or follow us on our socials @equestrian_collective. 

Is E — C looking for brand ambassadors or sponsored riders? 
We’re always on the lookout for new faces. Unless we’re running an official competition the best way to introduce yourself is by tagging us in your happy snaps #ECGIRLS

HINT HINT..... first and foremost we look for girls that embody everything E — C and who genuinely love wearing our clothes. LOVE IT, WEAR IT, SHARE IT!

 

ORDERS  

What payments methods does E — C accept?  
We accept payment via PayPal or credit card (Visa, Mastercard, AMEX & Afterpay). 

Can I change or cancel my order?  
Once your order has been placed we work quickly to send it out for delivery. We will try our best to change your order if you contact us as soon as possible  but we can’t make any guarantees 

Sale items can not be returned.

I placed an order, but I didn’t receive confirmation?  
You’ve placed an order and the money has been debited from your account, but you haven’t received confirmation? Not to worry! Sometimes the internet is a little slow, the email entered had a mistake or we’re sitting in your junk folder. Contact us and confirm your order.  

What size should I order? 
We strive to make our garments true to size. A product description and size guide can be found here. If you’re still unsure speak to our Customer Happiness Team so we can help you personally find the best fit.  

Is it safe to purchase online? 
Absolutely! Customer security is super important to us and we strive to ensure all interactions with our website are safeFor our fellow computer geeks, our system is used by brands such as Uber, Netflix and Spotify and boasts a 128 bit SSL extended validation security certificate issued by GeoTrust 

RETURNS

You can find our returns policy here.


DELIVERY & TRACKING 
 

How much does delivery cost? 
Shipping will be calculated at checkout and varies depending on location.   

When will my order arrive? 
All orders will be dispatched from our warehouse within 3 working days — but we’ll endeavour for same day dispatch.    

All orders (domestic and international) may experience the occasional delay due to customs clearance or postal service processes  these unfortunately are out of our control 

How can I track my order? 
We will email your tracking number after your order has been dispatched  

Will I have to pay duties and taxes on top of my order?  
You will be liable for any import duties, customs and taxes. Please check this information with your local customs office before purchasing, if you’re unsure. 

Didn't find what you were looking for? Send us a message and we will get back to you asap!